094_Building a Compassionate Hospice: Miles Gloetzner's Journey With Inhora Home for the Dying

Send us Fan Mail Guest: Miles Gloetzner, Founder & Executive Director, Inhora Home for the Dying Host: Jarvis T. Gray, The Quality Coaching Co. Episode Highlights Introduction to Inhora Home for the Dying Miles shares the mission behind Albuquerque’s only nonprofit hospice home, providing 24-hour care at no cost to families. The home focuses on a community-powered, volunteer-driven approach, prioritizing both dignity and connection at the end of life 01:41. Origin Story & Motivation Despite having no significant end-of-life experiences prior, Miles felt an unexpected calling to create Inhora. He details how this inspiration emerged and the journey from concept to opening the home 05:29. Free-of-Charge Model The importance of removing the financial burden for families is discussed, with Miles explaining why dignity and quality care at end of life should not depend on ability to pay. He emphasizes the collective community effort that sustains their work 08:37. Lessons from the First Year Reflections on the self-discovery and leadership growth required to navigate Inhora’s first year. Miles touches on the challenges of transitioning from frontline caregiver to executive director and the critical role of mentorship and a strong board 11:51. Entrepreneurial Insights & Resilience The realities of being stretched thin, maintaining faith in the mission, and embracing the ups and downs of nonprofit leadership. Discussion includes the necessity of letting go, building a supportive team, and learning from setbacks 14:29. Fundraising Systems & Strategy Discussion The episode delves into the specifics of building sustainable revenue streams, with an in-depth exploration of donation sources, corporate sponsorships, grants, and recurring donor campaigns. Strategies for systematizing marketing, storytelling, and operational processes are brainstormed 21:43, 30:55. Building the Right Team Insights into hiring for mission-driven organizations, placing culture and heart above resume. The importance of clearly articulating values, creating intentional hiring processes, and delegating through standard operating procedures is highlighted 47:25. Vision for the Future Miles paints a powerful picture of expanding the Inhora model throughout New Mexico, changing the culture of dying from isolation to one of community and humanity 57:39. Key Takeaways Community and dignity are central to compassionate end-of-life care. Nonprofit healthcare entrepreneurship demands personal growth, resilience, and a willingness to delegate. Sustainable impact requires systematizing fundraising, marketing, and operations. Heart-led hiring and team culture are non-negotiable in deeply human service. A clear vision can inspire community support and transform societal approaches to death and dying. Resources Mentioned Omega Home Network: Community-powered home-based hospice care. Tips for building standard operating procedures (SOPs) and recurring donor campaigns. Creating client avatars for targeted fundraising and outreach strategy. Connect with Inhora Home for the Dying Learn more or support: Inhora Home for the Dying website For more inspiring stories and business insights from healthcare leaders, subscribe to the Excellence In Healthcare Podcast. Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency  Start Now: Lean Six Sigma Readiness Assessment Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

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