Beyond the Chatbot: What AI Mascots Reveal About the Next Wave of Business Innovation

In this conversation, Brandon Laws sits down with Fritz Brumder, serial entrepreneur and co-founder of WiseOx, to explore how “AI mascots” are helping organizations move from one-off ChatGPT experiments to secure, organization-wide automation. Fritz explains why legacy chatbots struggled, how large-language-model (LLM) technology unlocks far richer support and HR workflows, and what an 80/20 security model looks like in practice. They also discuss practical first-steps for leaders, new skills employees should cultivate, and a realistic one-, two-, and ten-year outlook on AI’s impact on talent and trust at work. If you’re AI-curious but cautious about compliance, this episode offers a roadmap—and a few reality checks—to get started. Key Timestamps Time stamp Topic 00:00 Welcome, show purpose, and Xenium HR sponsor read 02:00 Introducing Fritz Brumder and the concept of “AI mascots” at WiseOx 03:30 Fritz’s startup journey, timing the leap from video tech to GenAI 07:00 Chatbots 1.0 vs. LLM-powered assistants—what changed and why it matters 11:00 Training an AI on SOPs, policies, and compliance docs: HR use cases 15:00 Internal roll-outs first, then customer-facing support and sales assistants 18:00 Beyond chat: email, voice, multilingual interaction, and task automation 22:00 Data privacy & the 80/20 security model (private vector store + LLM) 26:00 Pricing, five-step implementation path, and change-management tips 30:00 Future-proof skills: clear problem-solving, prompt design, creative thinking 33:00 1-, 2-, and 10-year AI forecasts—why pace feels fast but adoption is a decade-long shift 34:30 Workflow examples: AI-driven applicant screening and onboarding 35:30 How to connect with Fritz and learn more about WiseOx; episode close   A QUICK GLIMPSE INTO OUR PODCAST Podcast: Transform Your Workplace, sponsored by Xenium HR Host: Brandon Laws “The Transform Your Workplace podcast is your go-to source for the latest workplace trends, big ideas, and time-tested methods straight from the mouths of industry experts and respected thought-leaders.” — Brandon Laws About Xenium HR Xenium HR is on a mission to transform workplaces by providing expert outsourced HR and payroll services for small and medium-sized businesses. With a people-first approach, Xenium helps organizations create thriving work environments where employees feel valued and supported. From navigating compliance to enhancing workplace culture, Xenium offers tailored solutions that empower growth and simplify HR. Whether managing employee relations, payroll processing, or implementing impactful training programs, Xenium is the trusted partner businesses rely on to elevate their workplace experience. Learn more › Connect with Brandon Laws LinkedIn: https://www.linkedin.com/in/lawsbrandon Instagram: https://www.instagram.com/lawsbrandon About: https://xeniumhr.com/about-xenium/meet-the-team/brandon-laws Connect with Xenium HR Website: https://xeniumhr.com/ LinkedIn: https://www.linkedin.com/company/xenium-hr Facebook: https://www.facebook.com/XeniumHR Twitter: https://twitter.com/XeniumHR Instagram: https://www.instagram.com/xeniumhr YouTube: https://www.youtube.com/user/XeniumHR

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